Refund policy

Returns, Refunds & Replacements

Your beauty experience matters to us.

At HW Inner Beauty, we want every purchase to feel special. Your satisfaction is important to us, and we strive to provide a seamless, elevated shopping experience from checkout to delivery.

30-Day Return Window

We offer a 30-day return window from your original purchase date. If you change your mind about your purchase, you may request a return within this timeframe, provided your item meets our return requirements.

Return Eligibility

To preserve the quality, hygiene, and integrity of our hair extensions, all returned hair must remain sealed in its original packaging and in its original, unused condition.

Items that have been opened, unsealed, installed, worn, or altered are not eligible for return.

Please contact us before sending any item back so we can provide the appropriate return instructions.

 Damaged or Defective Items

Your order should arrive in the condition you expect. If your hair extensions arrive damaged or defective, we will gladly provide a replacement for the affected item.

Please email us with your order number and a description of the issue so we can assist you with the next steps.

 Refunds & Processing

Once your return has been received, reviewed, and approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider. We will keep you informed by email throughout the return and refund process.

 We’re Here to Help

Have a question about your order or need assistance with a return? We’re happy to help.

Please contact us through our website’s contact page and allow up to 24 hours for a response.

Thank you for choosing HW Inner Beauty. We’re honored to be a part of your beauty journey.

HW INNER BEAUTY
Hair & A Heart You can trust